Our refund and returns policy is valid for 30 days from the date of purchase.
If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused

  • The item must be in the same condition as received

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (such as food, flowers, newspapers, or magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items not in original condition, damaged, or missing parts (not due to our error)

  • Items returned more than 30 days after delivery

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

If you’ve completed these steps and still have not received your refund, please contact us at
📧 izhaanlifestyle@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at
📧 izhaanlifestyle@gmail.com

We will provide return instructions after reviewing your request.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

You are responsible for paying your own return shipping costs.
Shipping costs are non-refundable.

If a refund is issued, the return shipping cost may be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

If you have any questions regarding refunds or returns, please contact us at:
📧 izhaanlifestyle@gmail.com